We use related information to get in touch with you via email or phone to reply to your query, respond back to a form submission you have done on the site, for fraud prevention and detection, to personalize your web experience, and for customer services purposes. After an inquiry with us, we may also perform market research in the form of a feedback questionnaire, via the CRM platform.
With your permission, we may also use this information to keep you up to date about our new products and services, or in other marketing messages. If you wish to stop receiving marketing messages, you can either unsubscribe using the link in every marketing email we send or contact our customer support team.
We keep a record of the billing address you provide to us as part of our fraud prevention work and for future customer service inquiries, such as ensuring invoices are sent to the correct person/department. If you have paid through a third party payment provider like PayPal or any other payment gateway we used on our website, we will keep a record of your email address and the payment reference. Other payment mechanisms include direct transfer to our bank or by cheque, each of which is recorded in our account by the banking authority, For payments with a credit or debit card, we only store the last four digits of your card for fraud and customer service reasons. Because we use a third-party provider to process our payments, our system never actually even has access to your other card details. This is in line with PCI regulations and means your credit card security is preserved at all times.
If you contact our customer services team or our business development team by email or by phone, they may keep a record of this. This is useful for us to personalize the experience with you (so you don’t have to tell us the same things time and time again), to improve your experience, and to carry out staff training so that you can get the best possible service. We may also anonymize and aggregate information and use it to see patterns in our services so that we can improve.
This is important for us to provide good customer support and look after you in the event of any customer service inquiries. We may also use this to personalize your web experience and the emails we send you, and may also anonymize and aggregate the data to find out what products and services people might like. This helps us to improve our site and deliver a better experience for you.
HOC Production retains all customer information for 5 years after they last interacted with us. Where there has been a period of 6 years and there has been no interaction between the organization and the Client, their information is erased and securely disposed of.
As a responsible marketer, we want to keep you informed about how we use your information. You have a right to know this, and you should also be able to ask any marketer to detail it. In line with GDPR guidelines, you have a right to request details about the data we have on you, the right to request we correct any inaccurate personal information, the right to no longer receive direct marketing messages and the right to have some or all of your data forgotten or deleted.
You have the right to make a Subject Access Request to HOC Production Data Protection Officer in the event that you wish to determine what information we hold on you. We welcome these requests and aim to respond within 72 working hours of receipt. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
If you have any questions about these rights, feel free to contact our support team.